Privacy Policy

This policy sets out JoyFileConvert's privacy practices in connection with all services provided by us.

JoyFileConvert aims to protect your privacy when you use our services and communicate with us. We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that JoyFileConvert is the Data Controller of your information.

In the question and answer section outlined below, we have answered several questions regarding our privacy practices. These answers should explain how we protect your information and your rights regarding your personal information.

If you have provided us with personal data of other individuals or organizations (such as colleagues for example), please make sure they understand our privacy policy. Furthermore, please only provide us their data if you are explicitly authorized to do so.

This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR).

If you have further questions regarding any aspect of our privacy policy, please contact us using the information provided at the bottom of this page.

Questions and Answers

1. What personal data does JoyFileConvert collect through its website?

Short version: We collect data that is necessary to provide our services to you, or data that can help us improve our services to you.

Upon visiting our website, JoyFileConvert collects your IP address and stores it in our Supabase database. Various third-party services that we work with also collect your personal data. This is described in much more detail below.

1.1 Account

Short version: If you purchase a subscription plan, your personal account data is stored in our database.

When you pay for a subscription plan and create an account with us, we store your email address, name, billing address, encrypted password, subscription plan, payment method, and IP address in our Supabase database.

If you pay for a subscription plan and choose social sign-in (e.g. 'sign in with Google' or 'sign in with Facebook'), JoyFileConvert also receives and stores your name, email address and a unique ID associated with your social media account. To better understand how Facebook and Google use your data, please review their privacy policies accordingly.

1.2 Payment

Short version: Your payment details are stored in Stripe and PayPal. We never receive your full credit card details.

We use Stripe and PayPal to process all our payments. More specifically, your payment details are stored with these services so that we can charge you in the future.

Any information you provide to Stripe or PayPal will be managed by those services in accordance with their privacy policies. For further information, please review their privacy policies in order to understand how they manage your data.

If you choose to pay with a credit card, the credit card details are sent directly to Stripe. We never receive the full credit card number. Instead, we can only see the last 4 digits of the credit card.

1.3 File Storage

Short version: We store all customer files on cloud storage services.

We store all user files (including uploaded files and converted files) on cloud storage services for processing and delivery.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent, unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

Files uploaded to JoyFileConvert are automatically and permanently deleted after 24 hours. You also have the option of permanently deleting the files manually before they are automatically deleted.

1.4 Performance Monitoring

Short version: We use monitoring tools to track system performance.

In order to track errors and monitor system performance, we use various monitoring services. If an error is detected, monitoring services save error information as well as information including your browser type, operating system, and IP address.

2. How does JoyFileConvert keep my personal data secure?

Short version: We take many steps in order to ensure your data is as safe as possible.

JoyFileConvert takes several measures in order to ensure your data is kept secure and private.

Firstly, only authorized staff have access to your data. All staff who have access to your information are required to adhere to this privacy policy and global privacy regulations.

To ensure that your data remains secure, we only store data with world-class service providers and have measures to prevent unauthorized access.

Lastly, all communications between user devices and our systems are encrypted with SSL. Any stored passwords are also encrypted in our database.

3. What does JoyFileConvert use my personal data for?

Short version: We use your personal data in order to provide you a service.

Our goal in collecting personal data is to ensure both adequate support and to continuously improve our products. More specifically, any information collected from you will only be used for:

  • Enabling you to use our free plan
  • Creating and managing your paid account
  • Enabling you to pay for your subscription plan
  • Storing your files on cloud servers
  • Monitoring our service in order to improve the product
  • Providing customer support

4. With whom does JoyFileConvert share my personal data and why?

Short version: We only share your personal data with others in order to provide you a service. We never sell your data to any third party.

JoyFileConvert will never sell your data to any third-party business unless you provide us with explicit permission to do so. JoyFileConvert earns revenue exclusively from the sale of its subscription plans.

While JoyFileConvert may share your data with third parties, it will only do so under the following circumstances:

  • We may supply your information to law enforcement agencies if we are required to do so by applicable law

5. How can I view, update, or delete my personal data held by JoyFileConvert?

Short version: If you would like to view, update, or delete your personal data, please contact us.

You have the right to view, update, or delete any of your personal data that is held by us. Please contact us at [email protected]. We will respond as soon as possible.

Files uploaded to JoyFileConvert are automatically and permanently deleted after 24 hours. You also have the option of permanently deleting the files manually before they are automatically deleted.

6. Where and how does JoyFileConvert store my files?

Short version: We store all files on secure cloud storage.

All files uploaded to JoyFileConvert are stored on secure cloud storage services. We use industry-leading cloud providers to offer world-class security while complying with global privacy regulations.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

7. How and why does JoyFileConvert use cookies?

Short version: JoyFileConvert and some services we work with use cookies in order to provide our service to you.

JoyFileConvert uses session cookies and persistent cookies. Session cookies are saved in temporary memory and deleted once you close your browser. They are used to 'remember' any changes you applied during a session.

Persistent cookies are used to enable you to use your account features and remember your preferences. Cookies used by JoyFileConvert do not collect personally identifiable information.

We also use third-party services that use cookies:

  • Google Analytics: analyzing user behavior on our website
  • Stripe: processing payments
  • Supabase: managing authentication and database

8. How long does JoyFileConvert keep my personal information?

Short version: We only keep your personal information for as long as legally necessary.

Files uploaded to JoyFileConvert are automatically and permanently deleted after 24 hours. You also have the option of permanently deleting the files manually before they are automatically deleted.

With regard to your personal data, we will delete your personal data in an identifiable form when it is no longer necessary. We are obligated by law to maintain transaction and invoice data for a minimum period as required by applicable regulations.

You have the right to request deletion of your personal data by contacting us at [email protected].

9. Can JoyFileConvert change the terms of this Privacy Policy?

Short version: Yes, this Privacy Policy is subject to change.

As privacy regulations mature and as our product improves, please note that JoyFileConvert reserves the right to update this Privacy Policy. Please regularly check this page for the latest version of our policies.

If you have questions or concerns regarding our Privacy Policy, please do not hesitate to contact us at [email protected]. We will be happy to assist you.